Privacy policy

Last updated: 21 October 2026

UniquePods ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit uniquepods.in or buy from us, how we use it, who we share it with, and the choices you have. This policy is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, as applicable.

1. Information We Collect

  • Contact details: name, shipping and billing address, phone number and email address.
  • Order details: products purchased, order value, payment method (prepaid or COD), order and delivery status.
  • Payment information: payments are processed by our payment gateway partners. We do not see or store your full card number, CVV, UPI PIN or net banking password.
  • Support communication: messages, emails, photos and unboxing videos you send us for support, replacement or refunds.
  • Device and usage data: IP address, browser type, device information, pages visited and actions on the website, collected through cookies and similar technologies.

2. How We Use Your Information

  • To process, ship and deliver your orders and send order updates by SMS, WhatsApp or email.
  • To process payments, refunds, replacements and warranty claims.
  • To provide customer support and respond to your queries.
  • To prevent fraud, verify Cash on Delivery orders and keep the website secure.
  • To improve our products, website and services.
  • To send offers and updates, only where you have agreed. You can opt out at any time.
  • To comply with legal, tax and accounting requirements.

3. Who We Share Your Information With

We do not sell your personal information. We share only the information needed with:

  • Courier and logistics partners to deliver your order (name, address, phone number).
  • Payment gateway partners to process payments and refunds securely.
  • Shopify, our e-commerce platform, which hosts the website and stores order data.
  • Marketing and analytics tools (such as Meta and Google) to measure and improve our advertising, using cookies and device data.
  • Government or legal authorities when required by law or to protect our rights.

4. Cookies

We use cookies to keep items in your cart, remember your preferences, understand how the website is used and show relevant ads. You can disable cookies in your browser settings, but some parts of the website may not work properly.

5. Data Security

The website uses SSL encryption (https). Payments are handled by PCI-DSS compliant payment gateways. We take reasonable security measures to protect your data, but no method of transmission over the internet is 100% secure.

6. Data Retention

We keep your information only as long as needed to complete orders, provide support and warranty, and meet legal, tax and accounting requirements. After that it is deleted or anonymised.

7. Your Rights

  • Access the personal information we hold about you.
  • Ask us to correct or update inaccurate information.
  • Ask us to delete your information, subject to legal requirements.
  • Withdraw consent for marketing messages at any time.

To exercise any of these rights, email orders@uniquepods.in. We may need to verify your identity before acting on a request.

8. Children

Our website is not meant for children under 18. We do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us and we will delete it.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. Please read their privacy policies before sharing information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

11. Contact Us

Business Information and Grievance Officer

This website (uniquepods.in) is owned and operated by:

Brand name: UniquePods
Legal name: Pratham Rogha (Proprietor)
Business type: Proprietorship, GST registered
Registered address: 145, Anand Nagar Colony, MD 25, Near OK Life Care Pvt Ltd, Anand Nagar, Khairthal, District Khairthal-Tijara, Rajasthan – 301404, India
Phone / WhatsApp: +91 78779 60753
Email: orders@uniquepods.in | replacement@uniquepods.in | returns@uniquepods.in

Grievance Officer (as per the Consumer Protection (E-Commerce) Rules, 2020): Pratham Rogha, at the address and contact details above. Complaints are acknowledged within 48 hours and resolved within one month of receipt.