Refund policy

Last updated: 21 October 2026

At UniquePods, we want you to be completely happy with your purchase. Every product is checked before dispatch. If something is not right, this policy explains how cancellations, replacements, returns and refunds work.

1. Order Cancellation

  • You can cancel your order free of cost before it is dispatched. Email orders@uniquepods.in or WhatsApp us at +91 78779 60753 with your Order ID.
  • Once the order has been shipped, it cannot be cancelled. You may refuse the delivery or follow the return process below.
  • For prepaid orders cancelled before dispatch, the full amount is refunded to the original payment method within 5–7 working days.
  • UniquePods may cancel an order if the product is out of stock, the address is not serviceable, there is a pricing error, or the order looks fraudulent. In such cases any amount paid is refunded in full.

2. 7-Day Replacement

We offer a 7-day replacement from the date of delivery if you receive a product that is:

  • Physically damaged or broken on arrival
  • Defective or not working (manufacturing defect)
  • Different from what you ordered (wrong product or wrong colour)
  • Missing items from the box

How to request a replacement:

  1. Record a clear, uncut unboxing video while opening the package (mandatory for damaged, missing or wrong product claims).
  2. Email the video, photos and your Order ID to replacement@uniquepods.in within 7 days of delivery, or use our Request for Replacement page.
  3. Our team reviews the request within 24–48 hours.
  4. Once approved, we arrange a reverse pickup from your address. Where pickup is not available, we will share instructions to send the product.
  5. A replacement unit is dispatched after the returned product passes quality check, usually within 3–5 working days of pickup.

3. Returns and Refunds

  • If a replacement unit is not available, or the same product fails again after replacement, we will issue a full refund.
  • Refunds for prepaid orders are made to the original payment method (UPI, card, net banking or wallet) within 5–7 working days after the returned product passes quality check.
  • Refunds for Cash on Delivery orders are made by bank transfer or UPI to the account details you share with us, within 5–7 working days after quality check.
  • Shipping charges, if any were paid, are refunded along with the product amount for defective, damaged or wrong products.
  • Change-of-mind returns are not accepted for opened electronic items for hygiene and safety reasons (especially earbuds and other in-ear products).

4. Conditions for Replacement / Return

  • Product must be returned with original box, accessories, manual, cables and free gifts (if any).
  • Product must not be physically damaged, water damaged, burnt or tampered with by the customer.
  • Serial number, warranty sticker and invoice must be intact.
  • Claims for transit damage, missing items or wrong products are accepted only with an unboxing video.

5. Warranty

  • All UniquePods products come with a 6-month warranty against manufacturing defects from the date of delivery.
  • Warranty covers functional defects that occur during normal use. It does not cover physical damage, liquid damage beyond the stated water-resistance rating, misuse, unauthorised repair or normal wear and tear (scratches, battery ageing, etc.).
  • To claim warranty, email replacement@uniquepods.in with your Order ID, a short video of the issue and photos. Approved warranty claims are repaired or replaced.

6. Refused or Undelivered Orders

  • If a prepaid order returns to us because of an incorrect address, repeated unavailability or refusal at delivery, we will refund the product amount after the parcel reaches our warehouse.
  • Repeated refusal of Cash on Delivery orders may lead to COD being disabled for that customer.

7. Contact for Refunds and Returns

Business Information and Grievance Officer

This website (uniquepods.in) is owned and operated by:

Brand name: UniquePods
Legal name: Pratham Rogha (Proprietor)
Business type: Proprietorship, GST registered
Registered address: 145, Anand Nagar Colony, MD 25, Near OK Life Care Pvt Ltd, Anand Nagar, Khairthal, District Khairthal-Tijara, Rajasthan – 301404, India
Phone / WhatsApp: +91 78779 60753
Email: orders@uniquepods.in | replacement@uniquepods.in | returns@uniquepods.in

Grievance Officer (as per the Consumer Protection (E-Commerce) Rules, 2020): Pratham Rogha, at the address and contact details above. Complaints are acknowledged within 48 hours and resolved within one month of receipt.