Shipping policy

Last updated: 21 October 2026

UniquePods ships across India. This policy explains how and when your order is processed, shipped and delivered.

1. Shipping Coverage

  • We deliver to all serviceable pin codes across India through trusted courier partners.
  • If your pin code is not serviceable, we will contact you and refund any amount paid in full.
  • We currently do not ship outside India.

2. Shipping Charges

  • Free shipping on all orders across India.
  • Any change to shipping charges will be shown clearly at checkout before you pay.

3. Order Processing Time

  • Orders are processed and dispatched within 24–48 hours (excluding Sundays and public holidays).
  • Orders placed after 5:00 PM or on Sundays/holidays are processed on the next working day.
  • Every product is quality-checked before it is packed.

4. Delivery Time

  • Metro cities: usually 3–5 working days after dispatch.
  • Other cities and towns: usually 4–7 working days after dispatch.
  • Remote areas, North-East states and J&K: up to 10 working days.
  • Delivery timelines are estimates. Delays can happen due to weather, festivals, strikes, courier issues or other events beyond our control. We will keep you informed.

5. Cash on Delivery (COD)

  • Cash on Delivery is available on most pin codes.
  • We may call or message you to confirm a COD order before dispatch. Unconfirmed COD orders may be cancelled.
  • Please keep the exact amount ready at the time of delivery.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking link by SMS, WhatsApp and/or email.
  • You can also track your order on our Track Order page or by writing to orders@uniquepods.in.

7. Receiving Your Order

  • Please check that the outer package is sealed and not tampered with before accepting delivery.
  • We strongly recommend recording an unboxing video. It is required for any claim related to damaged, missing or wrong items. See our Refund Policy.
  • If the package looks damaged or tampered with, you may refuse delivery and inform us immediately.

8. Incorrect Address or Failed Delivery

  • Please make sure your address, pin code and phone number are correct. We are not responsible for delays caused by incorrect details.
  • Couriers usually make up to 3 delivery attempts. If delivery fails, the parcel returns to us and we will contact you to re-ship or refund (for prepaid orders).

9. Shipping Support

Business Information and Grievance Officer

This website (uniquepods.in) is owned and operated by:

Brand name: UniquePods
Legal name: Pratham Rogha (Proprietor)
Business type: Proprietorship, GST registered
Registered address: 145, Anand Nagar Colony, MD 25, Near OK Life Care Pvt Ltd, Anand Nagar, Khairthal, District Khairthal-Tijara, Rajasthan – 301404, India
Phone / WhatsApp: +91 78779 60753
Email: orders@uniquepods.in | replacement@uniquepods.in | returns@uniquepods.in

Grievance Officer (as per the Consumer Protection (E-Commerce) Rules, 2020): Pratham Rogha, at the address and contact details above. Complaints are acknowledged within 48 hours and resolved within one month of receipt.